Privacy Policy

Last updated: October 2026

Who we are

Spark Electrical Services provides electrical services in Milton Keynes and surrounding areas. We are responsible for the personal information you give us. You can contact us at [email protected] or on Business Phone.

What information we collect

When you call us, chat with us on our website, send us a text message or book a visit, we may collect your name, phone number, email address, property address and details of the work you need.

Calls and messages

Our phone line and website chat are answered by a virtual assistant. Calls may be recorded and transcribed, and messages are stored, so we can deal with your enquiry, book appointments and improve our service.

How we use your information

We use your information to respond to your enquiry, arrange and carry out quote visits and work, send appointment confirmations and reminders, issue quotes and invoices, and ask for feedback on our work. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We use trusted service providers to run our business, including our customer management, phone, messaging and appointment booking systems. They only process your information on our instructions. We never sell your information.

How long we keep it

We keep your information for as long as needed to provide our services and meet our legal, insurance and accounting obligations, and then delete it securely.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, contact us using the details above.

Complaints

If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.